Are you a key decision-maker at an emerging business?
As a startup business owner or C-suite executive, you play a pivotal role in the strategic direction of the company. While you’re busy setting the vision of the startup, directing management teams, and recruiting talent—you trust your employees to follow through with your big ideas.
But in the startup world, businesses can catch momentum quickly. That means you must scale your business now—but responsibly, intelligently, and purposefully. The process can be stressful, but it doesn’t have to be, especially when you consider outsourcing.
Here are three good reasons to consider outsourcing when scaling your business.
Jumpstart financial stability.
Outsourcing your financial responsibilities (payroll, accounting, financial modeling, and reporting) allows you to take advantage of the expertise of a professional who can provide accurate financial forecasts and advice on how to manage your money best.
When you don’t have the time, energy, or skill set to collect data, evaluate the data, and then use the data to drum up insights for your business, simply outsource these efforts to an experienced and knowledgeable financial expert. Doing so can help you make better business decisions, plan for the future, and ultimately help your business reach its full potential.
Outsourcing has clear-cut benefits, but it works only if you (or other business leaders) are willing to forfeit some control—to be flexible. That, along with security or safety concerns about your financial data, can be scary. So when it comes to outsourcing the financial duties at your startup, consider partnering with professionals who can find the perfect, most trustworthy fit for your business.
Enhance customer service.
How are you handling your customer service situation? These days, customers expect to be seen, heard, and respected quicker than ever. That means getting answers—in many cases—at the touch of a button.
In other words, customer expectations are high, and the old adage proves to be true: The customer is always right. According to a 2022 Report by ReviewTrackers:
- 94% of consumers say a bad review has convinced them to avoid a business.
- 53% of customers expect businesses to respond to negative reviews within a week.
- 63% say that at least one company they reviewed never even responded.
You can see where this is going. When you outsource your customer experience team, you’ll have the assets you need to keep your customers happy—which will generate positive feedback among your audience and perpetuate a favorable perception of your brand—which will help you drive continued success.
Be careful, though. With outsourcing, you run the risk of losing the ever-important personal connection with customers. You’ll also need to invest in proper training and quality assurance procedures to provide consistent customer care. When you partner with an outsourcing agency, be prepared to describe your desired outcomes for the best customer experience at your business.
Streamline the hiring process.
Recruiting. Hiring. Onboarding. It can be a long, drawn-out process—but not if you work with a search agency. Partnering with a high-quality firm will help you unlock an understanding of your company culture. From there, you’ll generate access to a vast pool of qualified candidates who fit your needs.
You know who you’re looking for. You just don’t know where to find them. From one CFO, to 10 marketing professionals, to 25 customer service representatives—if you need top talent, an experienced executive search agency can help.
How involved do you want to be in finding, vetting, interviewing, and onboarding job candidates? How involved do you really need to be? Few startup founders or internal HR leaders have the time or resources to manage the process from start to finish. And when it comes to complying with the ever-changing rules and regulations associated with part-time, fractional, and contingent workers—forget about it! It’s too hot to handle.
When you’re ready to outsource, make sure you’re working with an agency that is trustworthy and understands your needs. As an extension of your business and brand, the right team can evaluate a candidate through your eyes.
Attracting the best leader in a candidate-driven market requires a clear, creative, and disciplined strategy. Seek and secure top startup talent for C-level, Vice President, Director, and Senior Management positions with FlexSearch services from TalentRise. Beyond leadership positions, we leverage the experience of our sister company, Viaduct, who are well attuned to the challenges that come with all levels of hiring for startups.
This blog was written by TalentRise Director of Recruiting and Operations Tom Hausler.