Case Study: PSA Airlines


A regional airline—wholly-owned by a unionized national carrier—was facing pilot and mechanic shortages due to a collective bargaining agreement. The airlines existing hiring process was arduous as it revolved around paper-based tasks, job fairs, and multiple interviews conducted by current pilots.
If the airline didn’t revamp its antiquated hiring processes, it would suffer from dramatically escalating salary costs.


The CEO of PSA Airlines reached out directly to our seasoned consulting team, hiring us to diagnose challenges and create an end-to-end recruitment re-engineering process.
We made recommendations regarding staff, an organizational structure, key competencies, and technology.


The new process set up the airline for success, allowing its staff to source a steady pipeline of talent as professionally, efficiently, and cost-effectively as possible.

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